Please allow 24 hours, or more, when canceling/rescheduling your appointment.
A 100% cancellation fee (of your service total) for any changes made with less than 24 hours notice, of the scheduled appointment, will be charged.
No shows will be charged.
To avoid unfair delays to other clients, if you are more than 5 minutes late to a Brow Design appointment, your appointment will be need to be rescheduled. Any tardiness to a facial service will still be charged the full amount of the treatment and the appointment will still end on time.
Clients under 18 years of age must be accompanied by a guardian.
The Hemp Spa does not offer refunds for any completed services.
There is a 4% convenience fee for all card transactions.
-Preferred methods for gratuity include: Cash, Venmo
Please contact us as soon as possible if you must make changes to your appointment. Our policies are put in place to protect our small business as well as our employees. Thank you for understanding and supporting The Hemp Spa.